HCL Technologies - Walk In on 27th Jan 2024 for Freshers & Experienced
HCL Technologies Walk-in Interview
• Qualification: Any Graduate
• Experience : 00-02+years
• Role: Inbound Calling
• Job Location: Ambattur, Chennai, Mugapair,Tamil nadu
• No. Openings: 20
Time and Venue:
27 January , 11.30 AM – 2.30 PM
HCL Technologies AMB 6:8, South Phase, Sidco Industrial Estate, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.
Contact – Nivithitha
Job description:
Walkin Interview @ HCL Tech- Voice Process – Freshers
HCLTech Chennai, Tamil Nadu, India (On-site)
Job description
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 0 to 1 Year (with proper documents)
CTC: 2,50,000 PA
Shift Timing: UK shifts.
Mode of interview: Walkin
Pick up and drop will be provided.
Responsibilities
• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
• Excellent communication skills both verbal and written Mandatory.
• A problem solving mind-set.
• The ability to multi task
• Able to work well as an individual and as part of a team
• Any Graduation is mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working (Mon – Fri)
Immediate joiners required.!!!